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MBI Diploma Work (Summer 2002)
This diploma work has been conducted under the guidance of Professor Sivio Munari. The dedicated time has been shared between practical work in the Start-Up Riverspeed and research at the University of Lausanne, HEC (Haute Ecole Commerciale - Faculty of Economics and Business Administration -).
Title
Business Process Management and Modeling the Business Processes of a Cybermediary Start-Up.
Abstract
From all the words associated with e-business, no one is more exploited than "process". Let's take the expression "business process" and add one of the following terms "management", "integration", "optimization", "automation", "model" or "simulation". At the end, these combinations form notions that have a meaning in a historical context, but that are completely interchangeable in the speeches of software vendors, as they try to place their products with the maximum visibility in the trendy sphere of tools related to the business processes. One expression has lately become more predominant : Business Process Management (BPM). A BPM system allows the conception, the analysis, the optimization and the automation of business processes. In order to achieve this, it splits the process logic from the applications that sustain the process, it manages the relations between the various players, it integrates the internal and external resources of the enterprise needed for the accomplishment of the process and finally, it supervises the process life and provides a performance analysis that is the starting point of new evolutions to the process.
This work tries to bring the synthesis of the various aspects about BPM, from the fundamental concepts to the market players, passing by the different functionalities of a BPM system and the impact on the organizational structures of the enterprise. A practical part has been realized in a new cybermediary start-up named Riverspeed. In a first part, the business processes have been defined and a conceptual model has been produced using the abstract layer of the OSSAD method (with functions, sub-functions, activities and packets). In the second part, the prototype of an application has been realized. This tool tests the integrity of the model and makes it easily readable through a simple Web browser.
Interesting links
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Faculty of Economics and Business Administration : www.hec.unil.ch
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Master of Science in Business Information Systems : General information
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